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Terms and Conditions

Standard Delivery

Kids Run Free aims to have all accepted orders placed before 5pm dispatched in three to five working days, excludes weekends and public/bank Holidays.

Delivery costs will be added to orders at the point of payment and are calculated dependant on consignment weight, size and shape. Typically orders below 2kg are sent via Royal Mail, orders between 2kg and 20kg will be shipped by DPD. All delivery prices are based on Royal and DPD pricing frameworks.

Returns and exchanges

1. Cancelling your online order within the cooling off period

In accordance with ‘The Consumer Contracts (formerly Distance SellingRegulations’ you have 14 days to change your mind from the day after you receive your order.

You can cancel any item ordered online in accordance with the terms in this section apart from any items that have been opened, damaged or inseparably mixed after delivery.

Your cancellation period ends 14 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you)

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

You can cancel by sending an email to info@kidsrunfree, by telephoning (+44) 01926 336 628 or by post to

Kids Run Free Shop
4 Euston Place
Leamington Spa
Warwickshire
CV324LN

You need to give Kids Run Free a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

You must return your items by post to:

Kids Run Free Shop
4 Euston Place
Leamington Spa
Warwickshire
CV324LN

No later than 14 days after the day on which you informed Kids Run Free that you would like to cancel your order. Any returns are at your own risk. For your protection, Kids Run Free recommends that you return your items via registered post ensuring they are safely packaged.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post or standard courier we may charge a collection fee.

Items need to be in their original packaging however they must be in a sellable condition.

Kids Run Free will refund you in full for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

Kids Run Free will refund you using the same payment method originally used by you to make the payment.

You will be refunded no later than 14 days after the day Kids Run Free receives the items you are returning back from you.

Governing law and jurisdiction

These terms and conditions shall be subject to English law.

The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.

Online Payment

We do not store credit card details nor do we share financial details with any 3rd parties.

All payments are processed by PayPal, your use of their service(s) is subject to both UK law, as well as their terms and conditions of service.